COMPANY INTRODUCTION
Cargill is an American multinational company specializing in the production of agricultural products. Cargill presents in more than 70 countries around the world with 155,000 employees.
Cargill’s presence in Vietnam began when we set up our first representative offices in Hanoi and Ho Chi Minh City in February 1995. Cargill Vietnam Limited was established in October 1995. Today, Cargill employs more than 1,500 employees working at many sites across the country.
Cargill has activities in the following areas in Vietnam:
• Animal Nutrition and Health
• Food and Beverage Ingredients
• Agricultural Supply Chain
• Metals
• Unique Aqua Macro Feed Ingredients (Empyreal)
• Imported Protein

Position Purpose

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face to ensures delivery of excellent customer service through accurate and fast processing of sale orders in professional way.

Job Description

(1) Customer Services:
– Interact with customers via phone, email, social media to provide and process information in response to inquiries, concerns, and requests about products and services.
– Gather customer’s information and redirect to the Customer Service Supervisor or Manager and the system.
– Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.
– Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
– Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
(2) Order intake and invoicing:
– Receiving order from customers.
– Input order into system, checking products availability, credit,… and response to customers
– Invoicing
– Review and release orders on hold where applicable
(3) Internal control process and documentation:
– Follow standard processes and procedures of receiving and loading
– Scale control: scaling, checking tolerance and approval process
– Daily review and checking numbers of order and invoicing documentation
(4) Others;
– Bank reconciliation; visit customers,
– Others as assigned