A. General purpose of the position:

To handle Ward Charging Secretary responsibilities as :

– A receptionist to welcome patient and provide information.

– Handling administration works

– Charging and checking of patient bill daily & upon discharge to make sure the charge is correctly & timely.

– Training provided to new staffs

B. Key duties and responsibilities:

1. Daily routine :

Must be fully handle followings tasks

– Receptionist responsibilities included: Welcome patient and patient relatives, anticipate the need to customer, give instruction to them as requested or needed. Handle phone call related to non-medical matter.

– Secretary works: Review discharge document and remind doctor to finish it before patient discharge, collect signature of doctor on discharge document. Scan discharge document. Return document to patient. Make appointment

– Charging responsibility: Charge correctly and appropriately follow the procedure and on time. Check charge before patient discharge. Check charge of other staffs in the team. Explain charges to patient and patient relatives.

– Liason with related people (Doctor and nurses) in case patient need additional explaination about the medical services.

– Handle certificate of birth / Certificate of hospitalization / Certificate of Death

2. Reports monthly included :

– Handle month statistic report of the department activities.

3. Other assignments :

– Any additional responsibilities as requested by the management

– Take part in the overall hospital management to build and apply policies/procedures at highest standards as required