1. Tele Sales Role:

• Contact existing customers to consult insurance plan. Identify customer’ demands and introduce them the suitable car insurance products. Provide superior customer’s satisfaction from Proposal form to Insurance contract.

• Built and maintain strong relationship with Insurance Company (Partners) to execute Sales activities and achieve Sales target.

• Ensure the thorough completion and collection of application, quotation, supporting documents for insurance contract issuance.

• Built and maintain the good relationship with partners, the insurance company management. Report/follow up with partners.

2. Call Center Role:

• Receive and resolve customer’s inquiries or complaints via Phone, Email, Chat, Website. Co-ordinate with internal Depts. to solve complex issues (is needed).

• Promptly and accurately complete all related administration activities: update customer’s information, car insurance, report, and record… in accordance with relevant service standards.

• Follow the market trends and continuously refurbish knowledge on products and services.

• Provide transparent and regular reporting on success and failures status, as well as promotion report.

• Involve in company’s Project.

• To undertake other tasks as and when assigned by Head of Dept/AM.