Role & Responsibilities of the job

1. Product safety certified on time, ensure new products are imported then sold in Viet Nam market easily and smoothly.

2. Technical training for all Authorized Service Centers, ensure quality of technicians.

3. Technical support to Service/Sales persons.

4. Investigating and monitoring quality product issues, updating quality issues to Group system.

Main duties

1. Managing Product safety: getting all safety certificate required by government for all products.

2. Plan and conduct technical training to all ASC/ASD technician.

3. Updating and monitoring quality issues on Brother Fault Report System; co-ordinating BIL/BICS to solve the problem or to rework if need. Informing Technical-Information, Fault Report to all Internal Staff, ASC/ASD upon notice.

4. Localizing service manual and giving it to ASC/ASD.

5. New Product testing and reviewing to BICS/BIL

6. Managing technical media (such as service manual, part lists, firmware, CD-ROM, user guide…): frequently updating and making notice for Service.

7. Technical product training to Sales Partners/Dealers.

8. Supporting corporation customers to effectively use Brother products.

9. Monthly report technical issues, quality issues and service issues.

10. Getting new product information, attend technical training/service training from BIL/BICS when required

Internal Relationship

1. Technical support

2. Claiming expense

3. Request machine

External Relationship

1. Submitting type approval

2. Product repair training

3. Technical support