Under the direction of the Part Manager:

a. Service Department Support

· Interface with Service Technicians and ensure their Parts and Accessories needs are being met.

· Take service technicians’ orders for parts and fill them as fast as possible.

· Assist service technicians in determining parts & accessories requirements for individual jobs.

· Recommend related Parts and Accessories, which may be required for a job.

· Update inventory control system.

· Notify service personnel when special parts or back-ordered parts are received.

· Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

b. Customer Service

· Provide excellence customer service to all of the dealership’s customers.

· Greet customers immediately, in a courteous and friendly manner.

· Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.

· Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

· Handle telephone transactions quickly, and courteously.

· Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.

· Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service

· Clean & Efficient Parts & Accessories Environment

· Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).

· Ensure merchandise displays are stocked, clean, and appealing to customers.

· Maintain updated customer mailing lists.

· Become familiar and efficient with all phases of the computer system required for P&A management.