Shopee - Customer Service Supervisor/Giám sát Chăm sóc khách hàng - Lâm Đồng

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Thông tin công việc

Chức Danh: Shopee - Customer Service Supervisor/Giám sát Chăm sóc khách hàng - Lâm Đồng

Loại hình công việc: Nhân viên chính thức

Mức lương: 11 Tr - 14 Tr VND

Công ty: Công Ty TNHH TransCosmos Việt Nam

Support the Customer Service Manager (CSM) in achieving business goals.
Manage the day to day operations within the customer service team including process escalations, quality checking, and staffing needs.
Continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
Support to develop training plan for new CSRs and maintain continuous training for existing CSRs.
Assist CSR’s in exceeding customer expectations through excellent customer service.
Provide regular, transparent feedback and reporting on CSR performance to the CSM.
Forecasting the volume of workload daily & peak period and design plans to overcome the backlogs but still maintain good KPIs
Fining the gaps in process and offering the best solutions to maximize capacities and resources for improvement
Identify risks and provide immediate action plans during sudden incident
Coordinate with other teams/ departments to achieve company’s business goals

Quảng cáo

Education: College/ University.
Minimum 1 years of experience in Team leader/Supervisor role (specialized in Call Center).
Work independently and proactively take on new responsibilities where most needed.
Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
Good at data and report to control backlogs & performance

Yêu cầu bằng cấp: Chưa nhập

Yêu cầu hồ sơ:

Yêu cầu độ tuổi: Chưa nhập

Yêu cầu kinh nghiệm: 1 - 5 Năm

Yêu cầu giới tính: Chưa nhập

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