Algorithmics is a Global Network of Coding Schools for Kids from 5-17 years-old teaching Visual Programming, Python and Game Design. Algorithmics Vietnam was launched in 2020 and has expanded to 4 locations in HCMC. We are looking for potential candidates to join the Algorithmics family, accompany and grow with Algorithmics. Are you ready for the challenge? Join Us!
Major duties and responsibilities:
1. Customer Service

• Ensuring excellent parent & student experience (including progress updates, foreseeing parent concerns, problem solving issues, handling complaints)
• Accountable for onboarding new student and parents
• Accountable for classroom and centre facilities, including centre supplies
• Planning and delivery of events (in coordination with Marketing)
• Raising concerns to relevant head of departments
• Accountable for KPIs
• Developing & maintaining Academic/Centre community
• Oversight of student progress at center

2. Systems & Campus Operation Management

• Inter-department communication comply to company policies, systems & SoP, maintain and resolve issues
• Responsible for operational sheets and management reporting within campus
• Ensure systems data integrity within centre
• Training of operational sheets to new members
• Oversight of staff training
• Responsible campus scheduling and campus payroll (including TAs)
• Forecast teacher needs for new classes and maintaining scheduling efficiency with Academic Resources Manager
• Coordination with Academic Resources Manager to ensure teacher availability for Trial, Catch-up and existing classes. (Including seasonal events/additional programs)
• Responsible for recruiting Program Supervisors for their Campus
• Inventorization of academic materials
• Inducting new teachers and teaching assistant in centre facilities

3. Recruitment, Training & Development

• Participate in training
• Keep up to date with changes and initiatives in education

Benefits

• Enjoy welfare policies in accordance with the company’s regulations
• Coaching opportunities: to be trained in professional knowledge & essential soft skills.
• Opportunities to practice English and take classes at the center to improve capacity.
• Colleagues: The working environment is dynamic, professional, friendly, with promotion opportunities.
• 12 day leave/year
• Social insurance, Health insurance
• Birthday party, Happy friday, Teambuilding,..

Work time

• 44 hours/week, arranged by Line Manager

Location

• Nguyen Van Huong, Thao Dien Ward, District 2, HCMC