Our client – The worldwide leader contact center in outsourced omnichannel customer experience and client relationship management company

· Works closely with Operations, Support, and Business Development leadership team in order to manage, solution, and propose responses to client generated RFPs from a financial perspective across multiple lines of business and geographies.

· Facilitate project pricing, financial contract administration, postmortem review and process improvement functions.

· Create and improve processes and principles that allows Client Services/Ops to have more time to focus on delivery of operations, client satisfaction and financial results.

· Provide support that will allow for all strategic client related initiatives to be more accurate and timely to allow for informative and strategic decisions to be made based on findings.

· Provide and review pricing across all segments to ensure that pricing is timely, accurate and complete and meets the needs of the external customer.

· Oversee the consolidation of all data relevant from divisions and support groups.

· Work globally and cross-functionally to confirm operational viability of proposals.

· Evaluates and supports the development of regional key account programs, new customer proposals and completion of RFPs.

· Supports development and execution of division strategies and initiatives.

· Ensures standardization and compliance to defined processes and policies.

· Support various requests for ad hoc analysis.

· Support client negotiations and contract review from a financial perspective.

· Deliver pricing recommendations that follow a logically reasoned, data-driven approach, supported by appropriate market research and competitive analysis.