Thông tin công việc
Chức Danh: Omni-channel Head of Technology
Loại hình công việc: Nhân viên chính thức
Mức lương: Cạnh tranh
Công ty: Big C Việt Nam
Mô tả
Job purposes
The Omni-channel Head of Technology will be responsible for leading technology and systems for GO!/ Big C omnichannel strategy. A successful candidate will drive strong cross functional collaboration with Operation/ IT Group/ Technical Partners and Solution provider to advance our retail and omnichannel technology, processes, and systems.
Key roles & responsibilities
- Leading Omni-channel Technology team who work with Operation/ IT/ Technical Partners and Solution provider to build all systems including Front End & Back End (Website/ App/ OMS/ PIM/ TMS/ Contact Center/ CRM….)
- Working closely with business to understand customer journey & operation flows and based on that design roadmap of all systems need to be implemented.
- Building technical & project team to handle new projects and technical solution to improve customer experience & operation productivities
- Identify, assess, and prioritize omnichannel initiatives that solve pain points, modernize and differentiate the experience, and create inspiring omnichannel customer journeys that drive conversion and retention in-store and online
- Leadership for technical projects and programs, partnering with product owners, business stakeholders, UX/UI team, front-end developers, Devs, Group IT, Operation to ensure deliverables meet all project needs
- Provide executive status on programs/projects. Work with leadership to remove barriers and ensure projects are delivered on time, on budget and on scope
- Managing solution providers in order to ensure project quality and timeline.
- Lead and manage the estimation, planning, development, testing and deployment of enhancements and upgrades to technology components
- Build a culture of delivering innovative solutions
Yêu cầu
- Bachelor’s degree in Business, Technology (computer science, engineering) preferred
- 5+ years in a leadership role, including building highly functional technology teams in a large, matrixed & multi-channel environment
- Strong competencies & experiences in E-commerce e-co systems
- Experience in eCommerce order fulfillment and order management processes
- Having experience in Magento or Salesforce
- Experience and knowledge in Omni-Channel architectures (critical for our online/store/omni business needs)
- Demonstrated experience managing complex enterprise wide programs with multiple stakeholders; ability to overcome obstacles to complete projects and deliver results
- Experience and strong understanding of digital platforms including a strong understanding of all aspects of a large online retailer, including store operations, client relations, marketing, promotion, fulfillment and customer service
- Project management competences is a must
- Ability to prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction
- Experience working with and integrating E-Commerce and Digital services with core omni-channel platform
- Aggressive, well organized, business oriented
- Result oriented, strong negotiation, strong flexibility
- Market knowledge: economic factors, retail situation, price positioning
- Great passion in building and training new teams
- Fluent English with strong communication
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Established in Vietnam in July 2011, Central Retail in Vietnam is a member of Central Group, one of the leading retailers in the region. With our sustainable development vision, the Group’s success transcends business results and lies in our commitment to improve the quality of life of people of Vietnam, and in our contribution to the prosperity of the country Xem chi tiết...