Thông tin công việc
Chức Danh: Nhân Viên Tư Vấn Dịch Vụ Thông Quan
Danh mục: Xuất nhập khẩu
Loại hình công việc: Nhân viên chính thức
Mức lương: Cạnh tranh
Công ty: DHL Express Vietnam
Mô tả
- Respond to customers consistently and confidently by providing accurate information such as shipment status, customs requirements, import consultation…
- Enhance service experience by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
- Liaise with Customer Service Department and other departments on quick and efficient resolution of customer issues and queries.
- Highlight areas for improvement with suggested solutions to improve procedures, technology and service to positively enhance customer’s experience.
- Adhere to existing Customs Clearance procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with Clearance supervisors and managers.
Yêu cầu
- Expected years of experience: (Minimum):2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
- Typing skills (at least 30 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone and Clearance systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- English skills – verbal and written (good)
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Cao đẳng - Độ tuổi:
Không giới hạn tuổi
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: Chưa nhập
Yêu cầu giới tính: Chưa nhập
Nhà tuyển dụng
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WHY DHL EXPRESS?DHL Express is the most international company in the world. A company that pioneered cross border express shipping in 1969 and now operates in more than 220 countries and territories worldwide.We facilitate international trade, we support businesses to go global and we help ensure the world stays connected. In short, we connect people and improve lives and it’s Xem chi tiết...