– Be a business partner, play the role as IT first contact point with SC & Procurement for all IT related matters and SAP on L1 support.
– Closely work with SC & Procurement stakeholders, understand their requirements, business needs, processes and translate them into technical solutions by developing/enhancing system, applications for simplification and automation (eg: financial planning, control, budgeting, etc).
– Follow the IT Service Management process to deliver high-quality IT services and within SLA (Service Level Agreement) and SAP L1 support.
– Single Point of Contact on AMS L1 on SAP S4 modules related to SC & Procurement.
– Resolve Incidents & manage problems of SC & Procurement systems/applications in compliance with IT Information Library / Control Objectives for Information and related Technology (COBIT). SAP L1 Support.
– Ensure the compliance with IT policy and effective execution of IT Governance.
– Join in together with Infrastructure team to develop contingency plan (backup plan) for applications and performance tests.
– Bring new technology & ideas into life with the purpose to enhance SC & Procurement business performance.
– Cooperate with other IT functions to implementing IT projects to deliver expected value (eg: join SAP S4 project for SC & Procurement related modules, …)