– To direct and co-ordinate overall activities of the Housekeeping/laundry Department.

– Responsible for the cost-effective rostering of all staff in the Housekeeping Department and Public Area cleaning.

-The main objective of the Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.

– Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.

– Prepare various monthly reports as required by GM

– Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.

– Prepare the annual capital and operating budgets for the Department in conjunction with the Director of Rooms and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Director of Rooms on a monthly basis.

– Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.:

correct and complete uniform, personal hygiene, i.e., hair, make-up etc.

– Others task from GM.