– Monitor key hub performance indicators in order to meet company’s service quality standards
– Closely communicate with different parties and proactively notifying key customers to timely follow on service discrepancy
– Provide regular performance updates which identifies actions, change and investment require to achieve our service and cost targets.
– Repair reports as requested.
– Analyze root cause impacting country hub KPIs and identifying opportunities for continuous service quality improvement
– In conjunction with hub and cross function owners, PMP work to identify performance gap and initiate appropriate improvement response to address the issues
– Set up and lead regularly review performance issues to secure buy-in and accountability for the actions
– Develop, recommend and participate in the process of determining performance standard and target for all the key indicators.
– Formulate and develop contingency plan with all key hubs management to initiate in the event of a service failure.
– Communicate and ensure implementation of hub performance plan in line with regional hub objectives and improvement projects.