KEY OUTPUTS:
– To handle claims of all types under the digital channel. The work base is HCMC but he/she would cover all the digital claims in the country.
– To support handling and adminstrative work related to claims service and E-claims portal;
– To comply with the Claims Manual, Authority Matrix and Guidelines.
– To set appropriate reserves within the authorized limit and report to the Managers as required;
– To follow up outstanding claims information and documents with claimants for settling claims;
– To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service;
– To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
– To assist the Managers in preparing reports and statistics as required;
– Contribute to the sales function of the Company:
o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff;
o Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
o Keep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and propose plans to safeguard the Company’s competitive position;
o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
– To execute other office tasks as required by the Company