We are looking for candidates to join our Documentations and Customer Service team in HANOI and HO CHI MINH offices.
Job term: Full time contract for HANOI and HO CHI MINH
Job Purpose:
– The Customer Service / Documentation Executive role will be responsible for customer service and documentation issues.
Key Responsibilities and accountabilities:
– Build vessel schedule base on long term schedule and daily movement of vessel;
– Receive and issue booking notes for the customer to confirm equipment, space reservation;
– Follow up with the booking note: update status if shipper pick up and complete all needed documents for loading, co-operate with Logistics team for smooth loading;
– Update logistics team with prospect bookings in order to control stock and avoid running out of empty equipment problem;
– Report daily bookings to all related department;
– Send forecast booking daily to principal oversea;
– Keep customers informed if any change in vessel schedule;
– Follow up with any special request from customer for their booking such as special free time, heavy cargo, certificate of the vessel, any special requirement from their LC etc;
– Check pre-loading with Operation before vessel departs and final loading after vessel departs to see if any roll over and then update customers;
– Receive Shipping instruction from shipper, check and create Bills of Lading, do all request for amendment as per instruction from shipper;
– Keep customer informed about arrival date or any delay in arrival at Port of discharge;
– Update of monthly export report and send to management, accountant, and all relevant department;
– Send export documents (bill of lading, EDI, collect advice, telex release, loading list) of Haiphong export shipments to POD for their information;
– Send debit note to customer for payment and accountant for issuing red invoice;
– Following with payment in order to make telex release in time;
– Solve any problem may happen to the cargoes until cargo to be released at Port of discharge.