Thông tin công việc
Chức Danh: Customer Service Staff
Loại hình công việc: Nhân viên chính thức
Mức lương: 6 Tr - 9 Tr VND
Công ty: Công Ty CP Dược Phẩm Pharmacity
Mô tả
- Handle requests and complaints from Call Center and social media interaction;
- Receive and respond all inbound inquiry by phone, email, Facebook, chat and others as needed;
- Coordinate with relevant departments to verify and solve customer’s complaints and requirement;
- Check the availability of product in warehouse or store, approve the order on the system to deliver to client;
- Follow up with SOS order to ensure it’s done on the system conducted by pharmacist;
- Support Marketing team in calling client when they are winner for lucky draw scheme;
- Check and process ecommerce orders from customers;
- Report to Supervisor and Manager for any abnormality;
- Update client complaints on AX system to promptly report to Manager processing those cases;
- Support stores and other departments in matters related to Customer Services;
- Another assigned tasks from Customer Services Supervisor;
Yêu cầu
- Degree of Associate or advanced (Hospitality, Customer Services or other relevant fields)
- Good at English
- At least 01 year working experience at customer service or sales, preferably with experience in Retail, Stores chain
- Good at problems solving ability according to effective priority
- Good at effectively planning.
- High responsibilities and good personal skills and teamwork
- Willing to work under high pressures
- Willing to work with flexible time to meet the work requirements
- Pharmaceutical knowledge is a plus.
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Cao đẳng - Độ tuổi:
Không giới hạn tuổi
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: 5 - 0 Năm
Yêu cầu giới tính: Chưa nhập
Quyền lợi
Laptop,Chế độ bảo hiểm,Du Lịch,Chế độ thưởng,Chăm sóc sức khỏe,Đào tạo,Tăng lương,Nghỉ phép năm,
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Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is “pharmacity is the most convenient pharmacy chain where customers fully entrust their health and wellness in Vietnam”. With 2,200 dedicated and experienced Pharmacists across the country, Pharmacity serves customers faithfully with medicines from trusted sources, great care and Xem chi tiết...