Customer Service Officer

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Thông tin công việc

Chức Danh: Customer Service Officer

Cấp bậc: Nhân viên

Loại hình công việc: Nhân viên chính thức

Mức lương: 9,2 Tr - 10 Tr VND

Công ty: CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)

Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others…. by phone
Check customer’s satisfaction
Manage customers database
Daily searching news
Weekly inviting customers to join Customer gathering (CG)
Weekly hosting customer gathering
Record details of inquiries, comments and complaints
Handle Complaint case from consumers, retailers and distributors.
Do reports on complaints cases.
Key in customers database from other sources
Update & send E-birthday card to loyal customers
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
Manage content, activities on Youtube channel & and Zalo page.
Compose E-magazine contents and make layout

Female, welcome fresh graduate from University or under 1 year experience
Have passion in service industry;
Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
Flexibility to respond to a range of different work situations,
Can working independently, ability to multi-task, prioritize, and manage time effectively
Be willing to work overtimeoccasionally if requested
Proficiency in both English and Vietnamese communication
Proficiency in using MS Word, Excel, PowerPoint, Social network
Photoshop, AI, canva skill is an advantage

For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)

Yêu cầu bằng cấp: Đại học

Yêu cầu hồ sơ:

Bằng cấp:
Đại học
Giới tính:
Nữ
Phụ cấp khác: Parking fee
Thời gian thử việc: 2 months of probation with full salary
Cơ hội huấn luyện: A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner’s mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Effective emailing
Organizational health
Độ tuổi:
22 - 25
Thời gian làm việc: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
Đồng nghiệp: Friendly, supportive
Phúc lợi: Bao Minh Health Insurance 2000 USD for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events
Ngày nghỉ: - 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years.

Yêu cầu độ tuổi: 22 - 25

Yêu cầu kinh nghiệm: Chưa nhập

Yêu cầu giới tính: Nữ

Chế độ bảo hiểm,Du Lịch,Phụ cấp,Chế độ thưởng,Chăm sóc sức khỏe,Đào tạo,Tăng lương,Công tác phí,Nghỉ phép năm,CLB thể thao