We Offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Job Purpose
The role of the import customer service agent is to own/manage the customer experience in all interactions with customers in line with global and local strategies.
You are empowered to be responsive, accessible, adaptive and committed to ensuring customer expectations are understood and met as well as coordinating efficient and effective completion of all customer service activities for our import clients
In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk processes. At all times adhere to company procedures and regulatory requirements.
Key Responsibilities
· Act as a primary point of contact for customers having import-related queries
· Take full responsibility and ownership of customer shipments and issues
· Deliver consistent, high quality Proactive Care activities
· Engage in constructive problem solving and provide optimal solutions
· Proactively follow-up and keep customers informed of any issues or changes to their shipment
· Ensure all cargo release activities are completed in line with internal & statutory bodies’ requirements, including managing interaction with the GSC.
· Be aware off and help drive continuous improvement opportunities.
· Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
· Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values