Thông tin công việc
Chức Danh: Customer Service Executive (Ticketing Team)
Loại hình công việc: Nhân viên chính thức
Mức lương: 10 Tr - 12 Tr VND
Công ty: Công Ty TNHH TransCosmos Việt Nam
Mô tả
Scope of Work:
Responsible for customer cases related to the issuing of airline tickets. The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer.
Responsibility:
App for booking flights, hotels, tourism,etc
Receiving information from customers, answering, providing information, handling issues related to services
Channel: Chat/email (OR Call in case of need)
Additional training during the probation
Yêu cầu
- Good at English both written and spoken
- At least 6-month experiences in Customer Service in Call Center or Booking air ticket
- Have knowledge in the aviation industry which is familiar with policy for the domestic market: Vietjet, Bamboo, Vietnam Airlines, ….is a plus
- Willing to work on the weekend, national holidays, overtime if needed
- Willing to work under shifting mode (Night shift including, 3-4 days/month)
- Able to work under pressure and in a large team
- Always bring positive attitude within colleagues and towards customers
- Discipline, honest, critical and high initiative
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Cao đẳng - Độ tuổi:
Không giới hạn tuổi - Thời gian làm việc: Shift work, any 6 days/week, off 5-6 days/month
- Phúc lợi: • Salary: 10.000.000 - 12.000.000 VND
• Bonus, reward on achieving non-revenue KPI (up to 2.5 million/month)
• Extensive coaching and training
• Annual health checkup
• Social insurance, annual leave, recompense (holidays, Tet, 13-month salary)
• Performance appraisals every year
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: 1 - 3 Năm
Yêu cầu giới tính: Chưa nhập
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