Thông tin công việc
Chức Danh: Customer Service Executive
Loại hình công việc: Nhân viên chính thức
Mức lương: Cạnh tranh
Công ty: Schenker Vietnam Co. Ltd
Mô tả
General Description
- This position is responsible for supporting the Customer Service Manager to provide reports, daily handling shipment for both Import – Export shipment and relevant info on a timely manner in accordance to the team’s objectives and targets. This will include but not limited to all customer service – related functions and reporting requirements. Further the individual will be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements.
Specific Accountabilities
- Solve problem when it happens
- Contact shippers to get information & get approval from oversea for all shipment of assigned Customer or vice versa, handling until cargo arrives at destination
- Solve troubles related to customers
- Control payments
- Develop more business from existing customers
- Strictly follow company’s rule during working hours
- Fulfill other tasks as assigned by Customer Service Manager
Yêu cầu
Skills Required
- Effective English communication (written and verbal)
- Good MS Office
- Excellent customer service skills
- Customer-oriented minded
- Sharp minded, fast learning
- Good communication and interpersonal skills
- Strong problem-solving skills
- Ability to work independently and under high pressure
- Pro-activity
- Teamwork spirit
Experience and Qualification
- Bachelors in Foreign Trade/ Economics or related fields
- Minimum 2 years of experience in forwarding/ logistics companies in Customer Service or any position with working with clients.
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DB Schenker has been providing transportation and logistics solutions in Vietnam for over 20 years. In 1991, DB Schenker started operations in Vietnam through a representative office. In 2008, Schenker Vietnam Co., Ltd. was formally registered. Since then, the company has grown to 10 locations countrywide and currently employs more than 500 people. DB Schenker has built a strong reputation Xem chi tiết...