Thông tin công việc
Chức Danh: Customer Service Executive
Loại hình công việc: Nhân viên chính thức
Mức lương: 8 Tr - 10 Tr VND
Công ty: Công Ty TNHH TransCosmos Việt Nam
Mô tả
Scope of Work:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information.
Responsibility:
- Performing day to day operational activities in customer service
- Giving excellent services to customers
- Receive and respond to all incoming inquiries by: phone, email, Facebook, chat, other as needed.
- Open for ideas and innovative solutions to enhance team productivities
- Additional training during the probation
Working time: shift work (3-4 night shifts/month, 10PM – 6AM), work any 6 days per week, off 5-6 days/month
Yêu cầu
- At least 6-month experiences in Customer Service in Call Center in Contact Center
- Good at English both written and spoken.
- Good communication skills and problem-solving skills
- Willing to work on the weekend, national holidays
- Willing to work under shifting mode(Night shift including, 3-4 days/month)
- Able to adapt to dynamic company culture and fast-paced working environment
- Able to work under pressure and in a large team
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Trung cấp - Độ tuổi:
Không giới hạn tuổi - Phúc lợi: - Salary: 8.000.000 - 9.000.000 VND
- Bonus, reward on achieving non-revenue KPI (up to 2.5 million/month)
- Extensive coaching and training
- Annual health checkup
- Social insurance, annual leave, recompense (holidays, Tet, 13-month salary)
- Performance appraisals every year
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: 3 - 0 Năm
Yêu cầu giới tính: Chưa nhập
Quyền lợi
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