Thông tin công việc
Chức Danh: Customer Service Advisor, Frontline
Loại hình công việc: Nhân viên chính thức
Mức lương: Cạnh tranh
Công ty: DHL Express Vietnam
Mô tả
- Accept and register bookings for DHL services
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
- Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
- Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
- Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff
Quảng cáo
Yêu cầu
- Ability to work in shift
- Expected years of experience: (Minimum):2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
- Experience working in teams
- Expected Educational Qualifications:College or University Degree (preferable)or Diploma
- Typing skills (at least 30 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- English skills – verbal and written (good)
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Cao đẳng - Thời gian thử việc: 60 Ngày
- Cơ hội huấn luyện: Certified International Training courses
- Độ tuổi:
Không giới hạn tuổi - Phúc lợi: - Global multinational company with dynamic working environment
- Multiple earnings and benefits from attractive rewards internally
- Health Wellbeing programs
- Multiple engagement and team building activities annually
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: Chưa nhập
Yêu cầu giới tính: Chưa nhập
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WHY DHL EXPRESS?DHL Express is the most international company in the world. A company that pioneered cross border express shipping in 1969 and now operates in more than 220 countries and territories worldwide.We facilitate international trade, we support businesses to go global and we help ensure the world stays connected. In short, we connect people and improve lives and it’s Xem chi tiết...