Customer Service

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Thông tin công việc

Chức Danh: Customer Service

Loại hình công việc: Nhân viên chính thức

Mức lương: 10 Tr - 12 Tr VND

Công ty: Sàn Giao Dịch Chứng Khoán Phái Sinh Zeal Tech

Respond promptly to client’s and partner’s inquiries and complaints on various channels (Livechat, instant Messages, phone calls).
Promote marketing promotions to clients and partners.
Direct partner’s cooperation opportunity to higher management.
Maintain a positive, empathetic, and professional attitude towards clients and partners.
Ensure smooth and efficient communication across departments.
Calculate and setup Rebate, IB tree structure, MAM system for sales and partners.
Open clients and partner’s account, verifying their documents, banks account.
Coordinate with Human Resource department for sales’ onboard or exit.
Process clients’ transactions from bank transferring to their MT4 wallet.
Troubleshooting, investigating, and resolving system issues if it is within the department capabilities. Otherwise report the issues to higher management and or related departments (I.T, marketing, finance, sales).
Recording all issues and report to related departments and personnel.
Propose solutions and optimization.

Bachelor’s Degree
Fluent in English or Mandarin Chinese.
Sharplearner and capable to adapt.
An aptitudeforcomputing and system operating (Computer software).
Excellence in client service, mediation,and conflict resolving practices. Able to work under tension when receiving complaints from clients.
Attention to details.
Problem-solving skills.
Integrity, active,and professionalism.
Ability to learn and breakthrough expectations.
Capability to work overseas(Malaysia)is preferred.

Yêu cầu bằng cấp: Chưa nhập

Yêu cầu hồ sơ:

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Yêu cầu kinh nghiệm: Chưa nhập

Yêu cầu giới tính: Chưa nhập

Laptop,Du Lịch,Chế độ thưởng,Chăm sóc sức khỏe,Đào tạo,Tăng lương,