Roles & Responsibilities

1. CUSTOMER SERVICE:

• Lead the AM team by the example to ensure each team member constantly implement the core values of the company in their daily job
• Lead the AM team to provide an excellent overall service to the company’s customers
• Establish and maintain a strong and long-term relationship with all the customers within the portfolio
• Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction.
• Work closely with Operation Teams to deliver the best customer experience: Orders, follow up, customer feedback
• Assist the team members in dealing with customers for specific requests and resolve issues and complaints in a timely manner
• Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development
• Work with accounting department to follow up customer payments and monitor customer debts
• Work with the team to ensure a constant work excellence and improvement to meet customer satisfaction and maintain client loyalty at all times
• Make sure that the AM team prepare and complete all the regular reports for the Management in due time
• Report all necessary customer information and feedbacks to the Management
• Train the new members and coach the team for development

1. SALES:

• Lead and coach team to ensure the achievement of the team commercial KPIs: Sales, profit, payments & debts
• Visit the customers on a regular basis to strengthen the customer relationships and ensure that the company’s activities are well communicated to the clients
• Propose, plan and implement with the team the promotions, the new product launchings, the workshops and any other related tasks with the im to increase sales volume and market coverage
• Work with the team to identify and maximize new sales opportunities among the existing customers: New brand, new products, etc.
• Work closely with Sales Team to identify potentially new business opportunities in the market to develop the business
• Keep up-to-date on current market changes and trends to identify improvements or recommend new products

1. Kaizen:

• Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company’s development
• Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development
• Collaborate with team members to achieve better results