– Credit Card Operations Manager manages the daily activities for the company’s credit card operation group, including payment processing, mailings, and associated support functions.

– Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency.

– Provide day to day oversight and management of all credit card processes including but not limited to: Handling of Chargebacks/Disputed transactions, Managing day-to-day transaction rejects / card holder queries, Support Fraud operational activity for Card issuing, card blocking, Scheme reporting, Scheme rejects & Card Reconciliation, Merchant Reconciliation, Card Settlement and Merchant Settlement (liaise with the Finance Team when necessary).

– Act as a point of escalation to resolve customer, internal and/or external bank queries relating to cards operations in a timely manner and in line with service levels

– Credit Card Operations Manager typically reports to a head of Credit card.

– The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets.

– Has full authority for personnel actions.

– Extensive knowledge of the function and department processes