Thông tin công việc
Chức Danh: Complaint Handling Executive
Loại hình công việc: Nhân viên chính thức
Mức lương: Cạnh tranh
Công ty: Công Ty Tài Chính Mirae Asset (Việt Nam)
Mô tả
- Handle complaint and request of customer through various channels such as: HO/Branch/RO/SIP, Call-center, Website, Email, etc.);
- Support internal departments relating to customer service/ complaint;
- Build, apply and regularly improve the complaints handling processes;
- To implement and achieve the service goals, increase repair and customer’s care quality, service loyalty;
- To promote and assess suggestions for improvement in Customer Service Unit;
- Prepare the materials, internal and external reporting on complaints;
- Measure the customer’s satisfaction periodically;
- Conduct the training of customer complaints handling processes and necessary soft-skills to the company staffs;
- Build/ improve the system for providing better customer service quality to internal and external customers;
- Others tasks will be assigned by Customer service supervisor, Business Operation Manger.
Yêu cầu
- Excellent written and verbal communication, organizing, presentation, negotiation, interpersonal and problem solving;
- Logical thinking and good analyzing skills;
- Strong in listening and direct communication skills with customer;
- Work independently and proactively take on new responsibilities where most needed;
- Ability to work under pressure and have willing attitude;
- Have professional gesture in accordance with Customer service.
- Well understanding about Customer behavior in banking & finance industry.
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Độ tuổi:
Không giới hạn tuổi
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: 2 - 7 Năm
Yêu cầu giới tính: Chưa nhập
Nhà tuyển dụng
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Mirae Asset Financial Group remains at the forefront of world’s financial market, and our business has now expanded to include Mirae Asset Investments, Mirae Asset MAPS Investments, Mirae Asset Securities, Mirae Asset Life Insurance, and Mirae Asset Capital amp; Venture. In Vietnam, Mirae Asset Finance Company (Vietnam) Limited has been successfully set up in November 2011. Our philosophy is building Xem chi tiết...