Thông tin công việc
Chức Danh: Client Development Manager
Loại hình công việc: Nhân viên chính thức
Mức lương: Cạnh tranh
Công ty: Cty Cổ Phần Thời Trang Mỹ Phẩm Duy Anh (DAFC)
Mô tả
- Prepare clienteling budget forecast, ensure proper follow up of expenses & repect of budget.
- Provide CDM strategies in recruiting new client, sustaining current clients & increasing the positivity of all CDM index (Repurchase rate, cross selling, frequency, new clients, left clients, client management performance by brand, by store and by SAs.
- Ensure accuracy of client database, support store in data analysis to sustain clienteling strategy.
- Developing strategies and business plans to deliver outstanding luxury brand client experience through client treatment.
- Explore new partnerships on client acquisition, ensure quality of CDM activities/treatment to meet the brands’ and the Company’s standards.
- Evaluate effectiveness of CRM actions optimize opportunities to ensure the CRM KPIs are met.
- Oversee all CDM activities/treatments of DAFC, develop CDM team, prepare presentations and provide client insights from CDM reports and share best practices from competition activities in the market.
- Manage client relationship of VVIPs from BOD assignment, manage CDM team workload and allocate the right tasks to the right person to ensure CDM team high performance.
Yêu cầu
- Bachelor’s degree in economics, Commerce or relevant fields.
- 3 – 5 years’ work experience - Customer Service experience preferred.
- Proficient in English
- Working experience in CRM department from fashion, beauty company is an advantage.
- Advanced knowledge of Customer service, customer satisfaction.
- Demonstrate ability to communicate politely and succinctly through emails with empathy and understanding.
- Solving and communication skills.
- Ability to present data and information in a simple and concise way.
- Hands on experience with CRM software, customer service software and MS Excel.
- Immediate available is a plus.
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Đại học - Độ tuổi:
27 - 35
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: 2 - 3 Năm
Yêu cầu giới tính: Chưa nhập
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