Chuyên Viên Giao Hàng

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Thông tin công việc

Chức Danh: Chuyên Viên Giao Hàng

Danh mục: Bán hàng / Kinh doanh và Bán lẻ / bán sỉ

Loại hình công việc: Nhân viên chính thức

Mức lương: Cạnh tranh

Công ty: MM Mega Market Vietnam

Mô tả

MISSION STATEMENT

To manage all delivery to customers related activities and actions to the greatest benefit of the store in line with the company customer strategy.
To manage all the issue relating with delivery of Store Core Customers
To monitor and handle weekly and monthly reports based on predefined formats with the aim to optimize the output performance of his direct and indirect reports.
To coordinate on customer specific needs, interface with other floor managers and department supervisors in the store team to optimize customer service level.

ROLE

Reconcile all the tasks inside Delivery service department: create rosters and manage the work load of staff.
Support the goods preparation and delivery for VIP (HoReCa) customers.
Officially announce all the price and promotion information to customers.
Solve all customers’ complaints (especially HoReCa)
Mention and advise honestly about not only advantages but also detects of goods for customers information.
Make the tender list for specific HoReCa.
Assist selling section and other goods divisions in key customer services in order to help develop right customers, right strategy
Receive orders; consult orders to make sure that meet customers’ demand.
Ensure accuracy and timely in delivery goods to customers.
Ensure orders are correctly
Ensure order information, goods specification, good delivering time are correctly updated to related divisions.
Ensure quantity, quality and delivery time to customers.
Ensure correct customer, delivery place and supportive services are right.
Ensure delivery rules are suitable for each product.
All reported information must have standardize ” clear, accurate and timely”
Good information transfers negotiate and coordinate with customers, divisions to build and develop customer strategy as well as well-done daily orders.
Propose good ideas to achieve goals and improve work results

KEY RESULT AREAS

Adapt for his store the objectives defined and shared with Sales Force Manager.
Manage and coordinate the goods preparation for key customers to follow professional standards.
Improve and maintain the quality of delivery service to bring the most satisfaction to customers.
Be responsible for a reasonable succession plan for all the team players.
Has to be proactive in the communication with the key players and use all the tools provided by the company.

WORKING RELATIONSHIPS

Internal

Store General Manger
Sales Force Manager
Sales Floor team: Floor Managers, Department Supervisors
Sales Force team (Sales Force Supervisor/ Executive/ Data Maintenance)
Staff under responsibility
Other departments in store.

External

Customers
Delivery service providers

Effective performance of this job requires the person to be really hands-on and persistence to follow through meticulously key steps of the operational procedure. Essentially the profile of the job holder should include:

1. Skill

At least a recognized Bachelor degree in Business or related subjects
Sales, negotiation skills.
Ability to communicate and perusable
Analyze and handle scenario
Good communication and presentation skills in English.
Self motivated, leadership, interpersonal skills.
Good PC skills/Internet Research with good sense for figures
Well-developed customer orientation. Ability to see things from the customers point of view
Well-developed aim and success orientation
Tidy and appealing appearance
Above average expressive ability and capacity for understanding in order to be respected as a contact partner; in the event of a disagreement he remains calm and factual
Good knowledge about MM Mega Market procedures and working instructions.
Necessary knowledge about products and MM Mega Market concepts as follow:
Products features, packaging, season.
Working regulations.
Receive ordering, ordering, checking out, delivering, packaging process
Restaurant, hotels as his zone information (all HoReCa list)
Solve smartly all the goods returning issue of customers.
Quote price to customers (especially HoReCa).

2. Experience

Minimum 3 years’ experience at managerial level.
Must have sufficient customer knowledge according to specialization, market knowledge, product knowledge, calculation knowledge. 2 years of relevant experience is needed. For certain branches such as top hotel more specific requirements apply.
Priority for candidates who have experience in customer services, market development, customer development or major in services such as restaurants, hotels
Vietnamese Nationality.

3. Seniority, age

Experiences in a sales role
Pragmatic, flexible and matured

4. Personality type

High responsibility.
Problem solver
Customer persuader
Assertive/ Composed/ Confident
Smooth voice.
Flexible/ Easy going.
High co-ordination spirit.
Carefully, diligent.
High discipline.
Ability to face challenging

5. Leadership style

Model for colleagues – with a great deal of persuasive power and the ability to motivate

6. Cultural competence

Strong ability to work with people from different cultures and back grounds

7. Team fit

Ability to build up, lead and coach and work with a team
Ability to integrate and collaborate with different functions

8. Opportunities

Approach modern business structure.
Professional working environment, dynamic and high pressure
Professional training program, many chances to be promoted
Stable income and competitive benefits

Yêu cầu bằng cấp: Chưa nhập

Yêu cầu hồ sơ:

Bằng cấp:
Đại học
Độ tuổi:
25 - 50

Yêu cầu độ tuổi: Chưa nhập

Yêu cầu kinh nghiệm: 3 - 5 Năm

Yêu cầu giới tính: Chưa nhập

Quyền lợi

Chế độ bảo hiểm,Du Lịch,Chế độ thưởng,Chăm sóc sức khỏe,Đào tạo,Tăng lương,

Chuyên Viên Giao Hàng

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