Financial Returns:

• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
• Control costs at same time as protecting the assets of the hotel
• Turn in all paperwork in a timely manner with precision and exactness.
• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.

Human Resources:

• Create and maintain a strong team with great cohesiveness.
• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel. Hire without any discrimination or bias.
• Understand and execute company’s coaching and disciplinary policies.
• Ensure team members Brand and Company’s educational standards are met and documented to brand standards.
• Motivate team to drive revenue.

Business Development:

• Understand sales effort within the market and drive both Occupancy and ADR.
• When directed, assist with sales calls to top accounts and new accounts and constantly be engaged in the sales efforts.
• Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.

Operations:

• Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
• Use technology platforms to drive guest experience scores
• Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards
• Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.