Company Profile: International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a global leader in digital health, is looking for an Account Manager to maintaining the client’s stability and influences their potential growth.
Job Summary: This position will be responsible for maintaining strong client relationships and for the output of company’s integrated creative activities. The Account Manager must use his/her experience and discipline to drive constant improvement.
Job Responsibilities:
Client Management
· Manage and ensure quality of our client services
· Management and handling of key client briefs, projects and requests, including the refinement of the above
· Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
· Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide/lead Account Managers and Account Executives to implement projects smoothly and effectively
· Support line manager in developing initiatives for new business or extending existing business
· Financial control of billings and 3rd party costs
· Write/proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
· Cultivate high-level contacts within business and industry relations
· Lead major offline activities/events and overall quality control
Strategy
· Provide Clients counsel in the development of successful customer management strategies
· Work with team to write/assist in writing communication/PR plans
· Understand industry/market trends and the success factors critical to the organization’s long-term sustainability and competitiveness
· Be able to conduct project planning and reporting, and support line managers with campaign planning as well as strategic annual or quarterly plans
· Modify proposals based on changing business conditions
· Stay up-to-date with emerging technologies and social platforms and demonstrate understanding of how they can be integrated into communications programs
· For certain clients, assist in developing media relations strategy, seeking placements in print, broadcast and online media
Creative Leadership
· Drive the right Client briefs for internal stakeholders, mainly strategy, creative and delivery teams
· Take ownership of the quality of creative responses in conjunction with Associate Creative Director
· Ensure creative team motivation and working processes
· Oversee project briefings (both written & actual briefing) & client approval
· Provide creative judgement
Leadership & People Management
· Develop working relationships with Executives to ensure that once briefed the campaign/project moves forward smoothly
· Be the first stop in resolving problems raised by Executives
· Work with Account Director to project future account team personnel requirements and overcome any existing issues
· Assume responsibility. Proactive and energetic working attitude, and always be positive
· Take responsibility for management and motivation of account team members to allow them to achieve their maximum potential
· Abide by the WPP code of business conduct