Objectives:

Implement & execute systems for all applications by understanding software application opportunities and issues. Also to coordinate with vendors, software developers in producing timely and accurate solutions so that technology applications are used & supported to its fullest extent and are in line with business requirement. Prepare and implement all BRD’s and have them sent to the concerned stake holders.

Key Responsiblities:

• Prepare clear and concise business requirement documents based on business and company direction for the IT team to develop. Ensure proper tracking of all CRs / Enhancements and other requests in a structured and organised manner.
• Responsible to co-ordinate with all internal business departments on issues raised, consolidate and raise the same with the IT department and track the development / fixing of the bugs raised.
• Responsible for testing (UAT) every enhancement / CR / development from business side prior to moving to production. Maintain the level of urgency and agreed timelines for deployment. Also, perform daily checks on all the applications (production environment) to ensure smooth functioning of the business activities.
• Monitor and follow up on daily basis current statuses of the applications, make the statistic reports about incidents to ensure accurate reporting. Ensure closure of all incidents in a timely manner.
• Actively support all different sales functions / business users in proactively answering any queries / doubts regards to the usage of the application.
• Undertake other tasks assigned by Line Manager.