1. Business Development

• Ensure relationships are maintained, managed, developed across all existing and potential customers.
• Ongoing relationship management of accounts ensuring increased sales, analysis of sales activity and trading optimization is achieved.
• Monitor competitor activity in your branch area, report to the Branch Manager
• Ensuring profitability is analyzed on a monthly basis and action taken to constantly strive to improve previous results with the application of smart business acumen.
• Establish strategic account clients, develop penetration methods, and review the progress at monthly meetings.
• Achieve quarterly and yearly Company sales margins and goals.
• Develop proposals, negotiates terms and conditions, and implement contractual agreements with accountability for delivering strong financial results.
• Develop a deep understanding of customer needs and their specialty area of practice.
• Ensure regular, timely and constructive communication with all internal stakeholders both by phone and in person.
• Implement training programs to ensure employees achieve and maintain a high level of performance.

2. Service Delivery

• Establish effective communication strategies with the business functions to aid the retention of customers and foster a culture of cooperation.
• Provide an interface between customer and the business functions, serving as the central contact for customer queries, and liaison between RI and customers to ensure a high level of customer service maintained at all times.
• Support and coordination of the Indonesia Functional Leaders activities in relation to Business Development Account.
• Facilitate directly or in conjunction with Indonesia Functional Leaders, ensuring the ongoing retention of Business Development Accounts.
• Establish and maintain customer service solutions for Business Development customers.

3. People management & Development:

• Obtaining pre-determined sales targets and objectives through motivation, direction and development the sales team
• Managing the sales team on a day to day basis using leadership and coaching skills to develop all individual team member’s required competencies, selling skills and product knowledge
• Monitoring the performance of the sales team by establishing a system of reports and communications including sales reports, cycle sales meetings and account plans
• Encourage a strong sense of teamwork, good communication, positive morale and co-operation throughout the organization.