Restaurant Manager will oversee the daily operations of Zpizza and Chicken Society restaurants. A focus around driving top line revenue, cost management, talent development, and brand deliverables is considered fundamental for this role.

• Ensure the compliance with service standards and operating procedures.

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Including but not limited to the following:

1. Finance, Budget, and Procurement:

• Work closely with Kitchen Leaders in the management of their cost controlling, food safety management, stock management, menu engineering, and other aspects of the business that drives a quality product.

• Establish Menu Engineering as a way to drive profitability by understanding Contribution Margins, and building a popular menu through well-executed Menu Mix.

• Develop relationships with external suppliers to ensure the best quality products are purchased.

• Create each outlet’s annual budgets, set goals, and sales targets.

• Ensure recycle process within each outlet.

• Carry out regular forecasting to ensure business trends are considered and managed accordingly.

2. Operations:

• Lead all marketing aspects of brand internally and externally by developing and implementing a seasonal promotional calendar as well as setting in place a weekly, monthly, and annual marketing plan.

• Initiate market research and competitor analysis to understand market changes.

• Co-ordinate and deliver a range of market-driven activities.

• Responsible for keeping workplace safe and secure at all times.

3. People Management and Administration:

• Implement daily activity plan and work assignment, ensuring you have the right staffing numbers.

• Create performance and development goals for staff through coaching and feedback.

• Drive teamwork and quality service through daily briefing across each outlet.

• Install up-selling through ongoing training as a way of working in each outlet.

4. Guest experience:

• Oversee the integration of all standards in accordance with the established SOPs.

• Adhere to opening and closing procedures.

• Adhere to daily cash off procedures.

• Take care of all guests while dining in the outlet(s).

• Encourage and motivate staff to provide optimum services during all shifts.

5. Key Performance Metrics:

• Customer Service Satisfactions Index: Set and achieve targets for customers’ reviews & ratings on the main key channels (i.e. TripAdvisor, Foody – NOW, Google Business, etc.) on a monthly and annually frequency.

• Achieve budgeted revenue targets

• Achieve budgeted profitability targets