ZaloPay is currently seeking qualified candidate for the role of a Product Owner for Customer Experience team. The main task would be to drive strategic product solutions in an environment that’s passionate about empowering customer experience. As a Product Owner, you will be responsible for our customer communication and customer service tool landscape in a continuously growing environment. Our system tooling should be a driver for improving our customer service, customer experience and performance. Your responsibilities:

• You will work with the team to articulate the product vision and set up the roadmap.
• You will explore new opportunities, detect user needs and improve the Help Center for customers, customer service tool for CS team and other features that help to improve customer experience.
• You will define the product requirements by working closely with key stakeholders, prepare full product development tasks such as analyzing, conceptualizing, prototyping, wireframes, mockups, writing Product requirement.
• You will develop your product according to agile process, aligning aspects of engineering, user research and design.
• You will work closely with the Project team and support PM to break down business requirements into smaller deliverables, support Team to manage product implementation on-time.
• You will manage the product backlog with prioritization, trade-offs and constraints.
• You will mainly in-charge in data analysis and tracking performance/ user behavior in the first release to evaluation/ put improvements in Product life cycle.
• In this role you will report to a Vertical Product Lead within our Customer Experience domain.