Customer Relationship Maintenance & Development:

• Maintain and develop the close and effective relationship with key account customers;
• Ensure Customer Database and master list of contract file up-to-date;
• Keep track the effective lifespan of key account contracts to lead or support superior for the discussion with customers for the extension or liquidation;
• Participate in existing customers generated RFQ with price and service offered effectively to develop existing customers to meet sales targets and contribute to meet country GP1;
• Actively briefing the scope of service requirement with operations and related department for costing;
• Being tender co-ordinator on response documentation, management’s solution design, costing and pricing to acquire new business;
• Lead the presentation session about the quotation and proposal with customers;

Operations Performance Track & Trace:

• Lead monthly Operations Performance Review meeting between customer and Operations
• Keep track issue log and follow up with both sides to ensure actions are taken in a timely manner

• Flexibly co-operate with related departments to supply the supporting services to customers such as warehousing, shipping, delivery, custom clearance, trucking, returning cargo, and other value added services);
• Directly deal with all the complaints, queries of customers effectively to secure & expand all key accounts;
• Support the accounting department in debit collection of customers in charge;

Project Implementation:

• Prepare all commercial documents and data to pass down to the project team for implementation phase;
• Participate in implementation meeting as the commercial owners until the implementation phase is finished;

​People Development:

• Lead proper and right behaviors for all levels across the team by proposing disciplinary actions, recognition (if any);
• Conduct annual or/and monthly performance appraisal for team members, identifying training needs to compile the Departmental Human Capital Learning Plan (HCLP).
• Perform On the Job Training (OJT) Planning and Administration.