Thông tin công việc
Mô tả
* Check, monitor and identify fraudulent and high-risk transactions.
* Interact with banking to improve services.
* Review, investigate and handle extraordinary transactions which was notified by customers or partners.
* Perform collection and refund operations through payment gateways, electronic wallets
* Cooperate with manager to handle problems and improve the payment process.
* Find out about reasons causing customer‘s unsatisfied feeling and propose solutions to improve.
* Perform other duties or responsibilities as assigned.
* Support the agents on providing accurate, efficient resolutions to complex escalated customer issues.
* Identify, remove obstacles (if needed), then frames and escalates issues to related departments if they cannot be resolved quickly.
* Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
* Support individuals to achieve their personal goals including goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.
* Other requests from SubON Manager.
* Other requests from the job of SubON team.
Yêu cầu
- Bachelor’s degree in Business Administration, Accounting, Finance or other related field and/or equivalent education/experience.
- At least 2 years of working experience as a payment of environment, e-wallet
- Experience with payment is request.
- Worked at: SuperApp – Grab/Now/Momo, EC – Tiki/LZD
- Độ tuổi:
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