Roles:

IT Operations Support Specialist is responsible for supervising operation and support activities of the department to ensure IT services operate stably and effectively, well serve business activities of departments in the Company.

Responsibilities:

• Responsible for the smooth running of the Applications, and ensure applications is meeting the functionalities built in, having the knowledge of the application behavior.
• Issues reported over the application will be reviewed and addressed by this team, resolve technical support tickets via telephone, chat, email and sometimes in-person.
• Perform the day to day IT operations related to creation of new users, manage admin related operations on the Digital platform.
• Carrying out installation of necessary software, as well as the safe protection of the IT base of the company by installing necessary protection tools, such as the Anti-virus software and other software needs.
• Provide cloud expertise to customers and partners by providing configurations, troubleshooting and best practices to customers and support customers in day to day issues on the cloud, and handle the day-to-day management of clients’ cloud-based solutions.
• Support the digital platform deployment successfully on the cloud.