– Assist the General Manager in his day to day operations.

– Assigns duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.

– Provides training to staff and HOD’s.

-Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.

– Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.

– Selects or assist in the selection of hotel staff and completes all new hire paper works.

– Review employee performance and conducts personnel actions such as disciplinary actions and terminations.

– Assisting General Manager during meetings or conducts the HOD meetings in the absence of General Manager.

– Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

– Assist GM in key property issues including capital projects, customer service and refurbishment.

– Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.

– Builds strong working relationships and communications with hotel staff, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event need.

– Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.

– Performs sudden audits on rooms and other operating areas.

– Provide effective leadership to hotel team members.

– Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.

– Assist the GM in in all aspects of business planning.

– Must be available 24/7 in case to respond to any guest or employee emergencies.

– Respond to audits to ensure continual improvement is achieved.

– All Other duties as assigned by the General Manager or Management.