Thông tin công việc
Mô tả
1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Receives customer order and work with relating Department to confirm Pro forma invoice to customers.
6. Ensures customer order to be shipped timely as ETD commitment.
7. Communicates with customers for shipping document, payment.
8. Maintains relationship with key customers
9. Completes other assignments and special projects as requested by the Customer Service Supervisor/Supply Chain Manager.
** Working Location: Street DE3, My Phuoc 3 Industrial Zone, Ben Cat, Binh Duong (Car pick up at Nga Tu Binh Phuoc, Binh Duong, Đồng Nai)
Yêu cầu
1. Education
Required – University graduate, major in Business Administration or English
2. Experience
As least 1years experienced in customer service/merchandiser
Proven track record of success measured by increased responsibility and attainment of prescribed objectives.
3. Knowledge of:
Customer Management
Knowledgeable about furniture product
4. Skills and Abilities
Strong interpersonal & multi-tasking skills
Strong problem solving skill
Familiar with maintaining customer database
Excellent communication skills, ability to communicate with all organizational levels
Goodin written and spoken English.
** Working Location:Street DE3, My Phuoc 3Industrial Zone, Ben Cat, Binh Duong (Car pick up at Nga Tu Binh Phuoc, Binh Duong, Đồng Nai)
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