• Be responsible for day-to-day client interaction and follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle, including but not limit to designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients
• Provide the highest level of customer service to existing and new clients with local and international medical plan, maintaining profitable revenue to achieve renewal target
• Work closely with Team Leader to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)
• Follow strictly the broking process as guided in the WTW Broking Manual (PFC online)
• Manage preparation of bids and tenders
• Proactively participate in handling of complicated claims
• Promote cross-selling and/or up-selling with every renewal client

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.