Thông tin công việc
Mô tả
– Handle inbound (air &sea) / outbound airfreight and inland transport orders with basic knowledge on all fields both export/import activities.
– Handle customer enquiries, quotations and overseas agent correspondence and offering solutions.
– Perform and resolve customer dispute or complaint cases with deeply care.
– Compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
– Understand customer needs and recommend appropriate solutions, enabling customers to enjoy products and services.
– Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.
– Act as a main coordinator on daily operation with our customer and internal departments.
– Closely work with Sales and other Departments to support the initiatives as and when necessary
Yêu cầu
- Education: College or/and above;
- Diploma holder or above in Sales & Marketing, Business Administration, Freight / Logistics or related disciplines
- 2-3 years of operations and customer services experience in freight logistics/ forwarding industry.
- Knowledge of handling air freight shipments, customs and inland transport is an advantage.
- GoodEnglish skills
- Good communication and interpersonal skills.
- Hands-on PC operations including MS office.
- Responsible, pro-active and attention to details.
- Be a good team player and able to work under pressure
- Strong communication and negotiation skills;
- Strong independently problem solving capabilities;
Working place :Room 609, 6th floor,CMC Tower Building
No.11 Duy Tan Street, Dich Vong Ward, Cau Giay District, Hanoi City
- Bằng cấp:
Cao đẳng - Độ tuổi:
23 - 30
Quyền lợi
Chế độ bảo hiểm,Du Lịch,Phụ cấp,Chế độ thưởng,Chăm sóc sức khỏe,Đào tạo,Tăng lương,Nghỉ phép năm,
Nhà tuyển dụng
