Key Responsibilities:
1. Customer Services
– Provide customer service by greeting and assisting customers.
– Get information, answer customers’ questions, and provide information on store, promotion and its merchandise to customers.
– Resolve customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
2. Cashiering activities
– Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.
– Ensure all Point of Sale (POS) machines, tools and equipment are well maintained and in good working condition.
– Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
• current sales promotions
• any update in cashiering procedures, store security practices
– Investigate and correct errors made at the cash registers in a timely manner.
– Assist Chief Cashier (if necessary) in coordinating with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
– Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
3. 5S
Overall supervise on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.
4. Manpower Management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit