Thông tin công việc
Chức Danh: QA Specialist - Chuyên Viên Kiểm Soát Chất Lượng
Loại hình công việc: Nhân viên chính thức
Mức lương: 13 Tr - 15 Tr VND
Công ty: MONEYCAT VIETNAM
Mô tả
- Evaluate call quality of Phone Verification, Customer Service and Telesales staff.
- Training staff to improve call quality and customer service of the company
- Running training sections for new employees
- Propose training plan, coaching and implement staff performance evaluation
- Give suggestions about new changes and improvements for training materials
- Propose solutions and recommendations to improve and enhance the quality of customer care for line manager to minimize risks and errors.
- Write processing procedures for Customer Care programs
- Track and report the working results of the teams daily or monthly
- Prepare call quality report of employees by daily, weekly, monthly and other relevant reports if required
- Analysis campaign reports of the department
- Other tasks will be assigned if any
Yêu cầu
- Bachelor Degree or College Degree in Business Management, Banking/Finance or other related fields.
- At least 1-2 years experience in QA/QC for call center, bankor finance company.
- Good command of English, both in speaking and writing
- Experienced in training and coaching.
- Experienced in image editing - Photoshop is a plus
- Good at logical thinking and problem-solving skill
- Good communication and inspiration skill
- Good at using Microsoft Office: Word, Excel, PowerPoint
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Đại học - Độ tuổi:
Không giới hạn tuổi
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: 2 - 0 Năm
Yêu cầu giới tính: Chưa nhập
Nhà tuyển dụng
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