Thông tin công việc
Chức Danh: Helpdesk User Support Specialist - MM Mega Market District 2
Loại hình công việc: Nhân viên chính thức
Mức lương: Cạnh tranh
Công ty: MM Mega Market Vietnam
Mô tả
MISSION STATEMENT
Responsible for execute the MIS tasks on Hardware, Software and User support in Head Office/WH/PF.
Responsible for providing the functional “daily support”, “helpdesk ticket” and “account management” task to make sure the proper operation of end-user devices, software and user account.
ROLE & KEY RESULT AREAS
Quảng cáo
- Analyze, assign, monitor and handle of user request in Helpdesk system and by Request Form.
- Create/Modify/Delete/Disable/Reset password of user account in Active Directory, Exchange, Application.
- Handle of Request relate to Computer’s associated software and application access.
- Handle of Security request as Internet Access, Enable USB Storage, Share File.
- Handle or troubleshooting Hardware request by Request Form or Helpdesk Ticket (HO).
- Support request relate to Hardware and end-point connection.
- Report relate to Helpdesk and user account.
- Review and propose to management to optimize security and cost.
- IT Asset Count two times per year.
- Write technical document, instruction and procedure to support routine task.
- Follow company policies, procedure and guideline.
- Other tasks assigned by Supervisor and Head of MIS
Yêu cầu
PEOPLE SPECIFICATIONS
- 1 years working experience on IT field.
- Good basic knowledge on IT Software, Hardware and Microsoft Office.
- Experience in IT problem solving on S/W.
- Experience in IT services and Helpdesk system.
- Good service mind and willing to learn new technology.
- Good attitude, good communication skill in Vietnamese and English.
- Ability to work under pressure and overtime.
- Experience to work in big company (>1,000 end-users) or global company is an advantage.
Knowledge requirement
- Windows 7, 8, 10 or newer
- Microsoft Office 2010, 2013, 2016 or newer
- Common office software (compressor, PDF reader, internet browser, anti-virus agent, unikey)
- Install & activate designer software (Adobe Photoshop, Illustrator, CorelDRAW, AutoCAD)
- Install & configure software for HR & Accounting (Ho tro ke khai, Ho tro quyet toan thue ca nhan, TS24, banking token)
- Common computer setting & configuration.
- IT hardware and component: Desktop, Laptop, Monitor, Printer, Scanner, Mouse, Keyboard,
- Create/Modify/Disable Active Directory User Account & Computer.
- Join or dis-join computer into Domain.
WORKING TIME AND LOCATION
Working Time: 8:30 - 17:30 (6 days per week with alternate day off)
Location:Lot B, An Phu - An Khanh New Residential Area, An Phu Ward, Thu Duc City (District 2), Ho Chi Minh City
Yêu cầu bằng cấp: Chưa nhập
Yêu cầu hồ sơ:
- Bằng cấp:
Đại học - Độ tuổi:
Không giới hạn tuổi
Yêu cầu độ tuổi: Chưa nhập
Yêu cầu kinh nghiệm: 5 - 0 Năm
Yêu cầu giới tính: Chưa nhập
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MM Mega Market Vietnam (MMVN) (former Metro Cash amp; Carry Vietnam) started its wholesale operations locally in 2002. After transferring from Metro Group to Thai Charoen Corporation Group, MMVN has been making strong and continuing investments in developing commercial infrastructure as well as food safety in Vietnam. The company has provided training for over 20,000 Vietnamese farmers and fishermen to Xem chi tiết...